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Frequently Asked Questions

Ordering & Shipping

  • When do I expect my order to arrive?
  • What are your local shipping rates?
  • Why do you charge freight rates for bulk products?
  • What are your policies on exchange or refund?
  • Can I buy in bulk quantities?
  • Why do we have to pay our invoice / order upfront?
  • My voucher / discount code isn’t working – what should I do?
  • When I tried to use my usual account to pay for your goods with Paypal, I was asked to provide a credit card and/or alternative bankcard. Why is that?
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