Frequently Asked Questions
- Is your chocolate acidic or alkalising?
Most naturopaths and raw food experts claim that raw cacao has an alkalising effect on the body, as compared to regular chocolate products which are acid forming due to their dairy and sugar content, plus the manner in which they’re processed.
Cacao beans are naturally acidic with a robust flavour, which is why they are normally alkalised for a milder flavour. However, it is important to note that alkaline foods are not necessarily alkalising to the body. For example, lemons are highly acidic but when consumed are alkaline-forming in the body.
The commercial alkalising process of cacao beans has been found to greatly reduce the antioxidant content in the beans. Loving Earth’s Cacao is raw and therefore as close to its natural form as possible, maintaining its high antioxidant levels (amongst other benefits).
- How can I keep my chocolate order from melting during transit?
Orders completed on Monday, Tuesday or Wednesday will have a much better chance of arriving just as they left us. Those ordered closer to the weekend are more likely to sit in hot conditions during transit and as such may melt. Please consider waiting until Monday to complete your order if weather conditions are hot.
- My order arrived on a very hot day – what should I do?
If your package is warm to the touch when it arrives, please place your chocolate in the fridge for two hours. At that stage it should have a firm consistency and be fine to eat. If you are dissatisfied which the product after tasting it, please contact us and we will be happy to offer you credit for the same value. We would recommend that this credit is not used to immediately order the same product again if weather conditions remain the same.
In the months of very warm weather as an alternative to ordering online we recommend visiting your local Loving Earth stockist and purchasing our chocolate directly from them.
- Why don’t you use refrigerated transport to deliver your chocolates?
We have considered and researched the possibility of refrigerated transport and for the moment that is not something we can offer. Using polystyrene cooler boxes means an increased and extensive reliance on petro-chemicals, which are non-renewable and non-recyclable. Although these are inexpensive products, the process is expensive on the environment. Refrigerated transport uses more energy and costs a lot more, so we have decided as a company that this is not a viable option at the present.
- How much caffeine does your chocolate contain?
Our chocolate has been tested by Southern Cross University and found to contain 3.1% caffeine. The stimulating effects of our chocolate can be attributed to the theobroma content, which has a similar energising effect to caffeine without the associated negative feelings. The properties of cacao mean that its unique natural chemicals can stimulate alertness and help control appetite. It also facilitates the release of sleep-inducing hormones such as serotonin and melatonin due to the presence of tryptophan.