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We currently have one job opportunity within Loving Earth:

  • Senior Customer Service Representative - 6 months maternity leave contract (with a possibility of extension)

At Loving Earth we are proud of our high standards of customer service. Our Customer Service team looks after our customer’s needs before, during and after a purchase; the team is our friendly interface, they live & breathe the company’s values and are essential to maintaining satisfied customers.


We are now looking for a confident Senior Customer Service Representative to join our team. This position is a contract position to cover maternity leave for at least 6 months, with a possibility of extension.


The role

The role is all around providing excellent customer service support. This includes processing orders, resolving customer and freight queries (phone and email) and educating customers about our products and services. Occasional sales/promotional support tasks may include outbound sales calls and participating in events.


A bit about you

  • You love the Loving Earth brand, our products and what we stand for.
  • You are a keen foodie and have a passion for nutrition and healthy living.
  • You are passionate about serving customers, you are friendly, and follow through queries until resolved.
  • You have a minimum of 3 years experience in an administrative customer service role.
  • You have worked with invoicing / ERP systems and have advanced skills in the use of Microsoft Office programs.
  • You have a great attention to detail and feel proud about the high quality work you deliver.
  • You are very organized, flexible, calm, and able to multi-task in a busy environment.
  • You have excellent communication skills, both verbally and written and are able to tell the Loving Earth story confidently.
  • You are very pro-active and have lots of positive energy.
  • You have commercial acumen and are confident to sell.


Employment details

-       Full-time role, Monday to Friday, flexible hours

-       Cover for maternity leave, for at least 6 months, with a possibility of extension

-       Salary: $49-52k + Super, pro rata, depending on experience

-       Located at our office in Scoresby (VIC)


How to apply

Please email a cover letter (explaining how you are a great fit for the role) and your CV attn. Sofia: with the subject line “CS job application”. If you have any questions on the role, please contact Sofia on 03-90956250.


Applications for this role close on Sunday 27 May 2018.

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